Privacy Policy
Fenan Pay Solution SC ('FenanPay,' 'we,' 'our,' or 'us') values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your data. By using our services, you agree to the practices described here. Please review this policy carefully.
Definitions and Interpretations
- Personal Data Any information relating to an identified or identifiable person.
- Processing Any action performed on data, such as collection, storage, or sharing.
- Data Controller FenanPay, responsible for deciding how personal data is processed.
- Data Processor Any third party that processes personal data on behalf of FenanPay.
Company Information
- Legal Name Fenan Pay Solution SC.
- Address Bole Subcity Woreda 04, House No. NEW, Addis Ababa, Ethiopia.
- Contact +251 91 119 6993.
Data We Collect
- Personal Information Name, email, phone number, address, and identification details for verification.
- Financial Information Bank details, credit/debit card information, and transaction history.
- Transaction Data Information about payments, deposits, withdrawals, and account activities.
- Device and Technical Data IP address, device type, operating system, browser type, and device identifiers.
- Cookies and Usage Data Collected via cookies and tracking technologies to improve our services.
- Additional Data As required by Ethiopian laws or regulations.
How We Collect Data
- Directly from Users When you register, make transactions, or communicate with us.
- Third-Party Integrations From partners like banks and payment processors.
- Automated Technologies Using cookies, server logs, and tracking technologies.
Purpose of Data Collection
- Payment Processing To facilitate secure transactions.
- Service Improvement To analyze and enhance our services.
- Compliance To fulfill legal and regulatory obligations.
- Marketing To send promotions and updates (with your consent).
Legal Basis for Processing
- Consent When you explicitly agree to certain uses.
- Contractual Need To provide services and fulfill agreements.
- Legal Compliance To adhere to laws and regulations.
- Legitimate Interest To improve our services and ensure security.
User Rights
- Access Request a copy of your data.
- Rectification Correct any inaccurate or incomplete information.
- Erasure Request deletion of your data, where applicable.
- Restriction Limit the processing of your data.
- Data Portability Receive your data in a structured format.
- Objection Object to data processing for marketing or other purposes.
- Withdraw Consent Revoke consent at any time.
International Data Transfers
- We may transfer your data to countries outside of Ethiopia.
- In such cases, we ensure that appropriate safeguards are in place to protect your privacy.
Data Sharing and Disclosure
- Service Providers For payment processing and operational support.
- Regulatory Authorities To comply with legal obligations.
- Marketing Partners To deliver promotions, if you have consented.
- Third-Party Links Our services may link to external sites, which have separate privacy policies.
Automated Decision-Making and Profiling
- We may use automated processes for fraud detection, credit risk analysis, and regulatory compliance.
- You have the right to object and request human intervention.
Cookies and Tracking Technologies
- Enhance User Experience Remember preferences and improve functionality.
- Analyze Usage Track performance using tools like Google Analytics.
- Manage Consent You can control your cookie preferences through browser settings.
Children’s Privacy
- Our services are not intended for children under the age of 16.
- If we discover we have collected data from a child without parental consent, we will take steps to delete it.
Data Retention
- We retain your data only as long as needed for the purposes stated or as required by law.
- Once no longer necessary, data will be securely deleted or anonymized.
Security Measures
- Data Encryption Protecting data in transit and at rest.
- Access Controls Limiting data access to authorized personnel only.
- Secure Infrastructure Using secure servers and conducting regular security audits.
Policy Updates and Communication
- We may update this Privacy Policy periodically.
- Significant changes will be communicated via email notifications, SMS alerts, or updates on our website.
- We encourage you to review this policy regularly.
Contact Information
- Phone +251 91 119 6993.
- Email [email protected].
- Address Bole Subcity Woreda 04, House No. NEW, Addis Ababa, Ethiopia.
