What is FenanPay?
FenanPay is a secure and reliable payment gateway designed to help Ethiopian businesses, especially startups and e-commerce platforms, accept online payments seamlessly.
How do I sign up for FenanPay?
You can sign up through the FenanPay mobile app or website by providing basic personal or business information and verifying your identity.
What services does FenanPay offer?
FenanPay allows users to make online payments, transfer money, pay for goods and services at registered merchants, and manage their accounts through a mobile app or web platform.
How can my business start accepting FenanPay?
You can register your business through our merchant portal by providing your business details and linking a bank account. Once verified, you’ll be able to start accepting payments via FenanPay.
Is there a transaction fee for accepting payments through FenanPay?
Yes, a small transaction fee is charged for payments made to your business, which is deducted from the transaction amount. Detailed fees can be found in your merchant dashboard. Our Fee are based on Merchant Performance.
Can I withdraw funds from my FenanPay account to my bank account?
Yes, you can easily transfer your funds from FenanPay to your linked bank account. Transfers may take up to 24 hours to reflect in your account if the amount is more than the amount allowed on the system.
Does FenanPay offer integrations with e-commerce platforms?
Yes, FenanPay supports integrations with popular e-commerce platforms to enable seamless checkout for your online store.
How do I get customer support as a merchant?
You can reach our dedicated merchant support team via the contact form on our website, email, or phone number. Or an Easy to use, Knowledge Base Ready Customer Support Page
How does FenanPay ensure transaction security?
We employ advanced encryption and real-time fraud prevention measures to protect every transaction, ensuring the safety of your business and customers.
Is FenanPay secure?
Yes, FenanPay uses advanced encryption and security protocols to ensure that your transactions are secure. We are compliant with the latest payment security standards.