Privacy Policy
Last Update On April 11, 2025
Fenan Pay Solution SC (‘FenanPay,’ ‘we,’ ‘our,’ or ‘us’) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your data. By using our services, you agree to the practices described here. Please review this policy carefully.
Definitions and Interpretations
Personal Data Any information relating to an identified or identifiable person.
Processing Any action performed on data, such as collection, storage, or sharing.
Data Controller FenanPay, responsible for deciding how personal data is processed.
Data Processor Any third party that processes personal data on behalf of FenanPay.
Company Information
Legal Name Fenan Pay Solution SC.
Address Bole Subcity Woreda 04, House No. NEW, Addis Ababa, Ethiopia.
Contact 9215
Data We Collect
Personal Information Name, email, phone number, address, and identification details for verification.
Financial Information Bank details, credit/debit card information, and transaction history.
Transaction Data Information about payments, deposits, withdrawals, and account activities.
Device and Technical Data IP address, device type, operating system, browser type, and device identifiers.
Cookies and Usage Data Collected via cookies and tracking technologies to improve our services.
Additional Data As required by Ethiopian laws or regulations.
How We Collect Data
Directly from Users When you register, make transactions, or communicate with us.
Third-Party Integrations From partners like banks and payment processors.
Automated Technologies Using cookies, server logs, and tracking technologies.
Purpose of Data Collection
Payment Processing To facilitate secure transactions.
Service Improvement To analyze and enhance our services.
Compliance To fulfill legal and regulatory obligations.
Marketing To send promotions and updates (with your consent).
Legal Basis for Processing
Consent When you explicitly agree to certain uses.
Contractual Need To provide services and fulfill agreements.
Legal Compliance To adhere to laws and regulations.
Legitimate Interest To improve our services and ensure security.
User Rights
Access Request a copy of your data.
Rectification Correct any inaccurate or incomplete information.
Erasure Request deletion of your data, where applicable.
Restriction Limit the processing of your data.
Data Portability Receive your data in a structured format.
Objection Object to data processing for marketing or other purposes.
Withdraw Consent Revoke consent at any time.
International Data Transfers
We may transfer your data to countries outside of Ethiopia.
In such cases, we ensure that appropriate safeguards are in place to protect your privacy.
Data Sharing and Disclosure
Service Providers For payment processing and operational support.
Regulatory Authorities To comply with legal obligations.
Marketing Partners To deliver promotions, if you have consented.
Third-Party Links Our services may link to external sites, which have separate privacy policies.
Automated Decision-Making and Profiling
We may use automated processes for fraud detection, credit risk analysis, and regulatory compliance.
You have the right to object and request human intervention.
Cookies and Tracking Technologies
Enhance User Experience Remember preferences and improve functionality.
Analyze Usage Track performance using tools like Google Analytics.
Manage Consent You can control your cookie preferences through browser settings.
Children’s Privacy
Our services are not intended for children under the age of 16.
If we discover we have collected data from a child without parental consent, we will take steps to delete it.
Data Retention
We retain your data only as long as needed for the purposes stated or as required by law.
Once no longer necessary, data will be securely deleted or anonymized.
Security Measures
Data Encryption Protecting data in transit and at rest.
Access Controls Limiting data access to authorized personnel only.
Secure Infrastructure Using secure servers and conducting regular security audits.
Policy Updates and Communication
We may update this Privacy Policy periodically.
Significant changes will be communicated via email notifications, SMS alerts, or updates on our website.
We encourage you to review this policy regularly.
Contact Information
Support Center 9215
Email [email protected]
Address Bole Subcity Woreda 04, House No. NEW, Addis Ababa, Ethiopia.
Terms And Condition
Last Updated: April 11, 2025
Welcome to FenanPay. By accessing or using our services, you agree to be bound by these Terms and Conditions and all applicable laws and regulations.
Use of Services
Our platform enables businesses and developers to integrate payment solutions and manage transactions online. You are permitted to use our APIs and services solely for lawful purposes related to your business operations. Unauthorized or abusive use of our services, such as attempting to access data without permission or disrupting our system, is strictly prohibited. We reserve the right to suspend or terminate access to our services for any user engaging in prohibited activities.
Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials and ensuring that all information provided to us is accurate and up-to-date. All activities performed under your account are your responsibility. If you become aware of any unauthorized access or suspicious activity on your account, you must notify us immediately to ensure proper security measures are taken.
Fees and Payment
Some aspects of our services may require fees, which will be communicated to you through our pricing structure. All fees must be paid in accordance with the payment schedule provided. Failure to remit payment may result in a suspension of services. We reserve the right to adjust fees and pricing as necessary, and any changes will be notified to you in advance.
Limitation of Liability
While we aim to provide a secure and reliable service, Fenanpay Solutions S.C is not liable for any damages arising from disruptions, data losses, or unauthorized access, except as required by law. We do not guarantee uninterrupted service or the accuracy of transaction data and disclaim liability for any indirect or incidental damages that may occur. Your use of our platform is at your own risk, and you are responsible for any legal compliance related to your business’s use of our services.
Modification to terms.
We may update or revise these Terms and Conditions at any time. Any changes will be posted on our website, and we encourage you to review them periodically. Continued use of our platform following such changes constitutes acceptance of the new Terms and Conditions. If you do not agree with any updates, you must discontinue using our services.
Application Region.
These Terms and Conditions are governed by the laws of [Country/Region]. Any disputes arising out of or in connection with these terms will be subject to the jurisdiction of the courts in Ethiopia.